✨Free shipping on all our products✨

1. Payment

   • How can I pay?
     You can pay securely by credit card (Visa, MasterCard, American Express) or via PayPal.

   • What is the payment process?

     1. Add items to your cart

     2. Proceed to checkout and enter shipping details

     3. Select your payment method

     4. Review and confirm your order

     5. Receive an order confirmation email

   • Do I need to pay customs duties or taxes?
     International orders may incur local duties or taxes. We generally declare a low item value to help minimize fees, but any customs charges are the buyer’s responsibility. If you have special instructions for customs, please let us know at checkout or email us.

2. Product & Design

   • What materials are used?
     Our jewelry is crafted from premium stainless steel, titanium, copper, and hypoallergenic alloys—designed to last, resist tarnish, and stay comfortable on your skin.

   • Are your designs original?
     Yes. Every Magnetisn piece is an exclusive design, developed in-house and continually refreshed with new styles.

   • How do I resize or adjust my bracelet?
     Each adjustable bracelet comes with a sizing tool for link removal/addition. If you need extra links or assistance, email us at service@magnetisn.com with your order number and desired size.

3. Shipping & Delivery

   • What shipping methods are available?

     • Free U.S. Standard (3–5 business days) on orders over $39

     • Expedited (1–3 business days) via USPS Priority, UPS, or FedEx (rates calculated at checkout)

     • International (15–45 business days) via our global partners; express international options (DHL/UPS/FedEx) also available

   • How can I track my order?
     Once shipped, you’ll receive a tracking number by email. You can track your package at www.17track.net or on the carrier’s website.

4. Returns & Exchanges

   • What is your return policy?
     We offer a 60-day risk-free guarantee. If you’re not completely satisfied, you may return unworn items within 60 days of delivery for a full refund (excluding shipping).

   • How do I initiate a return or exchange?
     Email service@magnetisn.com with:

     1. Your original order number

     2. Reason for return/exchange

     3. Photos (if returning for quality reasons)

     4. Desired replacement item (for exchanges)
        We’ll send you a prepaid return label and instructions.

   • When will I receive my refund?
     Refunds are processed within 7 business days of receiving your return. Credit will be issued to your original payment method.

5. Care & Maintenance

   • Can I shower or swim with my jewelry on?
     Yes—our pieces are water-resistant. However, to preserve finishes (especially plated surfaces), we recommend removing jewelry before swimming in chlorinated pools or salt water.

   • How do I clean my jewelry?
     Simply wipe with a soft, damp cloth and dry thoroughly. For deeper cleaning, use mild soap and water; avoid harsh chemicals or ultrasonic cleaners.

6. Warranty & Support

   • What if my item is defective?
     Contact us right away at service@magnetisn.com with photos of the defect. We’ll repair, replace, or refund—no questions asked.

   • Do you offer extra links or parts?
     Yes! If you need additional links, sizing tools, or replacement parts, just email your request and shipping address to service@magnetisn.com; we’ll ship them at no extra cost.

7. Contact Us

   • For any other questions or personalized assistance, reach out any time:
     Email: service@magnetisn.com
     Hours: Monday–Friday, 9 am–5 pm (PT)

We’re here to help make your Magnetisn experience seamless, from checkout through long-term wear!