✨Free shipping on all our products✨
Return Window: Customers may request a return within 7 days of receiving the product.
Condition: Items must be unused, in their original condition, and include all original packaging and accessories.
Proof of Purchase: A valid order number or proof of purchase from https://magnetisn.com is required.
To initiate a return:
Contact Us: Email service@magnetisn.com within 7 days of receiving your order. Include your order number and reason for return.
Await Authorization: Our customer service team will provide return authorization and instructions.
Prepare Package: Securely package the item, including all original materials.
Ship to Return Address: Send the package to the return address provided below.
Return Address:
Recipient: Wilson Xie
Phone: +86 13620539192
Address: No. 77, Kejia North Street, Kejia Shuike, Jiahe Street, Baiyun District, Guangzhou, Guangdong Province, China
Courier Station: Cainiao Yizhan
Note: Returns sent without prior authorization may not be accepted.
Processing Time: Once the returned item is received and inspected, refunds will be processed within 5-10 business days.
Method: Refunds will be issued to the original payment method.
Shipping Costs: Original shipping fees (if any) are non-refundable.
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
The following items are non-returnable:
Items marked as final sale
Customized or personalized products
Gift cards
If you receive a damaged or defective item, contact us within 7 days of receipt at service@magnetisn.com with your order number and photos of the item. We will arrange for a replacement or refund.
Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for returns.
For any questions or assistance, please contact our customer service team at service@magnetisn.com.
